About

Our research focuses on a central theme: how to design, analyse and improve processes.

This includes processes within the traditional manufacturing and service contexts, but also within health care, the office and museums. Other areas of interest include operations strategy, supply chain management, reputation management, cyber security and major programme management.

The group undertakes field work in the US, Europe and Asia, exploring everything from the manufacture of toys in China through to health care process improvements in the UK.

Members hold editorial positions with leading journals and their work has been published in the Journal of Operations Management, Journal of Service Research, Journal of Management Studies, and Social Science and Medicine.

Our research has won a number of awards, including the Shingo Research and Professional Publication Award, best paper and most cited awards at the Journal of Operations Management and the International Journal of Operations and Production Management, and an Advanced Institute of Management (AIM) Fellowship.

Publications

Impact of Co2+ on the magneto-optical response of MAPbBr(3): An inspective study of doping and quantum confinement effect

  • Journal article
  • MATERIALS TODAY PHYSICS
  • S Dutta,
  • L Yang,
  • SY Liu,
  • CM Liu,
  • LJ Liaw,
  • S Som,
  • A Mohapatra,
  • R Sankar,
  • WC Lin,
  • YC Chao
Technology and Operations Management
Innovation

The empirical reality of IT project cost overruns: discovering a power-law distribution

  • Journal article
  • Journal of Management Information Systems
  • Bent Flyvbjerg,
  • Alexander Budzier,
  • Jong Soek Lee,
  • Mark Keil,
  • Daniel Lunn,
  • Dw Bester
Major Programme Management
Technology and Operations Management

Digital services and competitive advantage: strengthening the links between RBV, KBV, and innovation

  • Journal article
  • Journal of Business Research
  • Richard Cuthbertson,
  • Peder Inge Furseth
Technology and Operations Management

Redefining capabilities as drivers of adaptation, incremental change, and transformation: recognizing the importance of strategic and operational intent on performance

  • Journal article
  • Journal of Management and Organization
  • Richard Cuthbertson,
  • Lauri Paavola
Technology and Operations Management

De-internationalization of transactional platforms: an exploratory case study

  • Journal article
  • International Review of Retail, Distribution and Consumer Research
  • Arto Lindblom,
  • Naoto Nadayama,
  • Kazuhiro Asakawa,
  • Richard Cuthbertson
Technology and Operations Management
See more publications

People

The intellectual diversity of our group is built upon a shared commitment that research should be based on a broad, multi-disciplinary intellectual base. 

Read profiles for our academics and researchers