The group's research focuses on a central theme: how to design, analyse and improve processes.

This includes processes within the traditional manufacturing and service contexts, but also within health care, the office and museums. Other areas of interest include operations strategy, supply chain management, reputation management, cyber security, and major programme management.

The group undertakes field work in the US, Europe, and Asia, exploring everything from the manufacture of toys in China through to health care process improvements in the UK.

Members of the group hold editorial positions with leading journals and their work has been published in the Journal of Operations Management, Journal of Service Research, Journal of Management Studies, and Social Science and Medicine.

The group’s research has won a number of awards, including the Shingo Research and Professional Publication Award; best paper and most cited awards at the Journal of Operations Management and the International Journal of Operations and Production Management; and an Advanced Institute of Management (AIM) Fellowship.


  • Bent Flyvbjerg,
  • Alexander Budzier,
  • Jong Soek Lee,
  • Mark Keil,
  • Daniel Lunn,
  • Dw Bester
Major Programme Management
Technology and Operations Management

De-internationalization of transactional platforms: an exploratory case study(opens in new window)

  • Journal article
  • International Review of Retail, Distribution and Consumer Research
  • Arto Lindblom,
  • Naoto Nadayama,
  • Kazuhiro Asakawa,
  • Richard Cuthbertson
Technology and Operations Management
  • Paul Chapman
Major Programme Management
Technology and Operations Management

Inflation shopping: how transport infrastructure project cost evaluation is affected by choice of inflation index

  • Journal article
  • Engineering Project Organization Journal
Major Programme Management
Technology and Operations Management
  • Sunasir Dutta,
  • Daniel Erian Armanios,
  • Jaison D Desai
Major Programme Management
Technology and Operations Management
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The intellectual diversity of our group is built upon a shared commitment that work in the field should be based on a broad, multi-disciplinary intellectual base. 

Read profiles for our academics and researchers.