1. Research
  2. Research areas
  3. Technology and Operations Management

About

The group's research focuses on a central theme: how to design, analyse and improve processes.

This includes processes within the traditional manufacturing and service contexts, but also within health care, the office and museums. Other areas of interest include operations strategy, supply chain management, reputation management, cyber security, and major programme management.

The group undertakes field work in the US, Europe, and Asia, exploring everything from the manufacture of toys in China through to health care process improvements in the UK.

Members of the group hold editorial positions with leading journals and their work has been published in the Journal of Operations Management, Journal of Service Research, Journal of Management Studies, and Social Science and Medicine.

The group’s research has won a number of awards, including the Shingo Research and Professional Publication Award; best paper and most cited awards at the Journal of Operations Management and the International Journal of Operations and Production Management; and an Advanced Institute of Management (AIM) Fellowship.

Publications

Service fitness ladders: Improving business performance in low cost or differentiated markets

Journal article  |  International Journal of Operations & Production Management  | 
  • R Cuthbertson,
  • A Hill,
  • S Brown,
  • B Laker
Technology and Operations Management

The concept of organisational projectification: past, present and beyond?

Journal article  |  International Journal of Managing Projects in Business  | 
  • H Maylor,
  • V Turkulainen
Mega Project Management
Technology and Operations Management

Understand, reduce, respond: project complexity management theory and practice

Journal article  |  INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT  | 
  • H Maylor,
  • N Turner
Mega Project Management
Technology and Operations Management

On de-bunking "Fake News" in the post-truth era: How to reduce statistical error in research

Journal article  |  TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE  | 
  • Bent Flyvbjerg,
  • Atif Ansar,
  • Alexander Budzier,
  • Soren Buhl,
  • Chantal Cantarelli,
  • Massimo Garbuio,
  • Carsten Glenting,
  • Mette Skamris Holm,
  • Dan Lovallo,
  • Eric Molin,
  • Ame Ronnest,
  • Allison Stewart,
  • Bert van Wee
Mega Project Management
Technology and Operations Management

On the tension between standardized and customized policies in healthcare: The case of length-of-stay reduction

Journal article  |  Journal of Operations Management  | 
  • R Catena,
  • S Dopson,
  • M Holweg
Technology and Operations Management
Health Care
Organisation Studies
See more publications

People

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The intellectual diversity of our group is built upon a shared commitment that work in the field should be based on a broad, multi-disciplinary intellectual base. 

Read profiles for our academics and researchers.

Digitally Empowered Enterprise Lab

Digital technologies are changing many aspects of our life and society at a staggering, even overwhelming, rate. Questions about digital technologies are complex as they involve many stakeholders, and reliable insights into the implications of digital transformation are hard to come by amidst a tidal wave of information.

The Lab is a platform for those interested in engaging with Oxford Saïd's research into digital technologies and business.

Find out more