Our research focuses on a central theme: how to design, analyse and improve processes.

This includes processes within the traditional manufacturing and service contexts, but also within health care, the office and museums. Other areas of interest include operations strategy, supply chain management, reputation management, cyber security and major programme management.

The group undertakes field work in the US, Europe and Asia, exploring everything from the manufacture of toys in China through to health care process improvements in the UK.

Members hold editorial positions with leading journals and their work has been published in the Journal of Operations Management, Journal of Service Research, Journal of Management Studies, and Social Science and Medicine.

Our research has won a number of awards, including the Shingo Research and Professional Publication Award, best paper and most cited awards at the Journal of Operations Management and the International Journal of Operations and Production Management, and an Advanced Institute of Management (AIM) Fellowship.


  • S Dutta,
  • L Yang,
  • SY Liu,
  • CM Liu,
  • LJ Liaw,
  • S Som,
  • A Mohapatra,
  • R Sankar,
  • WC Lin,
  • YC Chao
Technology and Operations Management
  • Bent Flyvbjerg,
  • Alexander Budzier,
  • Jong Soek Lee,
  • Mark Keil,
  • Daniel Lunn,
  • Dw Bester
Major Programme Management
Technology and Operations Management
  • Richard Cuthbertson,
  • Peder Inge Furseth
Technology and Operations Management
  • Richard Cuthbertson,
  • Lauri Paavola
Technology and Operations Management

De-internationalization of transactional platforms: an exploratory case study(opens in new window)

  • Journal article
  • International Review of Retail, Distribution and Consumer Research
  • Arto Lindblom,
  • Naoto Nadayama,
  • Kazuhiro Asakawa,
  • Richard Cuthbertson
Technology and Operations Management
See more publications


The intellectual diversity of our group is built upon a shared commitment that research should be based on a broad, multi-disciplinary intellectual base. 

Read profiles for our academics and researchers