About
Our research focuses on a central theme: how to design, analyse and improve processes.
This includes processes within the traditional manufacturing and service contexts, but also within health care, the office and museums. Other areas of interest include operations strategy, supply chain management, reputation management, cyber security and major programme management.
The group undertakes field work in the US, Europe and Asia, exploring everything from the manufacture of toys in China through to health care process improvements in the UK.
Members hold editorial positions with leading journals and their work has been published in the Journal of Operations Management, Journal of Service Research, Journal of Management Studies, and Social Science and Medicine.
Our research has won a number of awards, including the Shingo Research and Professional Publication Award, best paper and most cited awards at the Journal of Operations Management and the International Journal of Operations and Production Management, and an Advanced Institute of Management (AIM) Fellowship.
Publications
Impact of Co2+ on the magneto-optical response of MAPbBr(3): An inspective study of doping and quantum confinement effect(opens in new window)
- Journal article
- MATERIALS TODAY PHYSICS
The empirical reality of IT project cost overruns: discovering a power-law distribution(opens in new window)
- Journal article
- Journal of Management Information Systems
Digital services and competitive advantage: strengthening the links between RBV, KBV, and innovation(opens in new window)
- Journal article
- Journal of Business Research
Redefining capabilities as drivers of adaptation, incremental change, and transformation: recognizing the importance of strategic and operational intent on performance(opens in new window)
- Journal article
- Journal of Management and Organization
De-internationalization of transactional platforms: an exploratory case study(opens in new window)
- Journal article
- International Review of Retail, Distribution and Consumer Research
People
The intellectual diversity of our group is built upon a shared commitment that research should be based on a broad, multi-disciplinary intellectual base.