Keeping the sparkle: A global perspective on luxury retail

As retailers around the world emerge cautiously from lockdown, the very future of physical retailing has been called into question.

As retailers around the world emerge cautiously from lockdown, the very future of physical retailing has been called into question. How can the excitement and experience of physical retailing be sustained? How does this affect luxury fashion retailing, so dependent as it is on personal service and customer experience? 

Scott Malkin, founder of Value Retail, in conversation with Jonathan Reynolds, Associate Professor of Retail Marketing, Saïd Business School, will explore the response of luxury fashion retailing to the crisis and consider the future of the traditional retail business model.