The group's research focuses on a central theme: how to design, analyse and improve processes.
This includes processes within the traditional manufacturing and service contexts, but also within health care, the office and museums. Other areas of interest include operations strategy, supply chain management, reputation management, cyber security, and major programme management.
The group undertakes field work in the US, Europe, and Asia, exploring everything from the manufacture of toys in China through to health care process improvements in the UK.
Members of the group hold editorial positions with leading journals and their work has been published in the Journal of Operations Management, Journal of Service Research, Journal of Management Studies, and Social Science and Medicine.
The group’s research has won a number of awards, including the Shingo Research and Professional Publication Award; best paper and most cited awards at the Journal of Operations Management and the International Journal of Operations and Production Management; and an Advanced Institute of Management (AIM) Fellowship.