Future of work
While the automation of tasks is not a new phenomenon for most industry sectors, what is new is the use of automation in traditional professional services or 'white-collar industries' such as financial and legal services, and healthcare. White-collar automation is being increasingly accepted as a way to reduce the time humans spend on recurring aspects of the work processes, allowing them to focus on higher value-added tasks.
Recent research by Jonathan Trevor, Associate Professor of Management Practice, focusses on the limitations in industries where white-collar automation has become prolific such as healthcare and the legal sector. It explores the limitations on efficiency, economic benefits and the potential ramifications white-collar automation will have.