Research showcase

We are committed to pursuing research excellence.

This showcase features research papers from our academic community which have been published in top tier business journals. 

Consumer engagement in social media

Social media purchasing intentions

Does consumer engagement in social media increase revenue and customer retention?

Brands often encourage consumers to engage with them across social media platforms. Conventional wisdom suggests that encouraging engagement in this way raises awareness and, hopefully, lifts sales - but is this really the case? Andrew Stephen and co-authors sought to address this in their paper When Posting About Products in Social Media Backfires: The Negative Effects of Consumer Identity-Signalling on Product Interest. Read more.

The significance of suffering in organisations

People using laptops

Managerial and organisational research has revealed that the enforcement of similar modes of control within organisations often appears to yield contradictory outcomes in different settings, yet critical literature has offered little theory as to why this is. 

The literature does, however, illuminate important considerations in understanding workers diverse responses. These considerations inform Michael Gill’s paper ‘The Significance of Suffering in Organizations: understanding variation in workers’ responses to multiple modes of control’, the findings of which reconcile several divergent findings across different streams of critical research. Read more.

Leading with deliberate vagueness

city at night

Traditional leadership models tend to emphasise the importance of clarity and of aligning organisational members behind a single, powerful vision.

 Research from Ali Aslan Gümüsay, Michael Smets, and Tim Morris examines how leaders at the first Islamic bank in Germany were able to deviate from traditional leadership models. Read more

What enables some women to become CEOs?

women in discussion

What is it like on their way to the top for the women who make up 9% of CEOs or managing directors globally? According to research from  Andromachi Athanasopoulou, Amanda Moss-Cowan, Michael Smets, and Tim Morris, their success has a lot to do with the way they manage themselves, balancing expectation and demand to reach acceptance. Read more. 

Social media and shopping

impact of social media on shopping illustration

What is the real relationship between social media and shopping?

Online retailers have recognised the importance of social media for many years, but they haven't really understood the relationship between social media and online shopping behaviour. Does social media increase exposure to products and therefore encourage shopping? Or does it act as a stand-in for shopping activity? Yuchi Zhang, Michael Trusov, Andrew T. Stephen and Zainab Jamal set out to address these questions once and for all. Read more.

A Mechanism for LIBOR

London skyline

For years, traders colluded to rig LIBOR, the rate at which banks lend to each other.

Research by Brian Coulter, Joel Shapiro and Peter Zimmerman, proposes a new mechanism for LIBOR that reduces the possibility of manipulation and produces an unbiased estimate of the true rate. Read more.

Managing the gap between reputation and identity

hands writing on laptop

When a firm's reputation among clients and potential clients varies wildly from its identity, it runs the risk of a reputational crisis.

William Harvey, Tim Morris and Milena Müller Santos conducted research with a leading management consulting firm to see how they managed the process of changing its reputation and the impact on the firm’s identity. Read more. 

Reviewing supply-chain design

piles of pound coins

In an environment when next day delivery is becoming the norm, the traditional tenets of supply-chain design are constantly being challenged.

Forget what you've been told about the trade-off between economies of scale and responsiveness – the concept of 'agility' might very well be the next frontier. Read more.