Leadership in extraordinary times
The pandemic has radically changed shopping behaviour. Will the retail sector bounce back?
The pandemic has radically changed both consumer behaviour and the entire retailing sector: this is important because of retailing’s role both as a major economic actor and employer, as well as the close proximity of retailing to citizens and their everyday lives and personal safety.
Short-term impacts have ranged from closure of non-essential businesses to hyper demand and stockpiling behaviours which have significantly challenged the just-in-time supply chains of food retailers. But longer term, how should retail leaders address the profound financial, structural, and spatial consequences of adapting to a post-Covid-19 society?