Harvey Maylor

The complexity busters

Leadership in extraordinary times

​​​​​​​Since February there are businesses and governments around the world who have managed to make changes in the way they operate within days

These changes would previously have taken months or even years to implement. How did they manage to achieve this and what are the lessons we can learn about implementing change moving forward, crisis or no crisis?

Panel event led by Associate Professor Harvey Maylor


Lieutenant General Tyrone R Urch CBE, Commander Home Command & Standing Joint Commander, British Army,

Lara Sampson, Department for Work and Pension (DWP), Product Owner, Universal Credit Full Service (UCFS),

Emily Ackroyd, Director of Strategy and Engagement, Government Digital Service, Cabinet Office.