Anna Custers is a doctoral candidate at Saïd Business School. The central theme in her work is consumer financial decision making by low-income households. In her PhD research, she explores debt management strategies by over-indebted households. In this, she focuses on consumers’ lived experiences of being in debt, and their behavioral motivations for avoiding conflict with their creditors.
Her other research projects include experimental studies on seeking debt advice, normative issues in debt management, and measurement and data quality issues. In addition, Anna looks at barriers to financial inclusion. Also in this work she focuses on conflict avoidance and investigates factors of resistance, for example to women’s adoption of mobile banking technology.
Anna’s work has been accepted for presentation in a number of places, including the Association for Consumer Research Conference, the Boulder Conference on Consumer Financial Decision Making, the Macromarketing Conference and Yale’s Whitebox Advisors Graduate Student Conference. In her work she collaborates with the Money Advice Service (UK), and CARE, grounding her research in practice.
Anna is a member of Green Templeton College and is supervised by Linda Scott and Peter Tufano. For her DPhil she has been awarded a Saïd Business School Foundation (SBSF) DPhil Scholarship, as well as a Green Templeton College/SBSF DPhil Scholarship
Previously, Anna assisted in the design, management and implementation of several randomized evaluations in the three years she worked with the Jameel Poverty Action Lab (J-PAL) in both India and France. Anna holds a MSc in Development Studies from the London School of Economics, and a BSc in Economics from the University of Maastricht.