Oxford Saïd Online Terms and Conditions

Terms and Conditions for open-access online programmes delivered via the Oxford Saïd Online platform (the 'Platform')

Please read carefully, in particular clause 30. This page contains important information about your contract with the University.

Contract with the University

1. The purpose of these Terms and Conditions is to set out the contractual basis for your relationship with The Chancellor, Masters and Scholars of the University of Oxford ('University'), and to draw your attention to key terms.

2. Your contract with the University is made up of:

  • a. These Terms and Conditions;
  • b. The programme description on the programme web page which is available through the following link: https://www.sbs.ox.ac.uk/programmes/executive-education/online-programmes (you should consider printing a copy of the programme web page as a record of the information provided); and
  • c. The University’s Statutes and Regulations, and rules and policies made under them (see clauses 8 and 9 below).

3. You will enter into a binding contract with the University when you pay the full amount of the fees and charges for your programme (see clause 15 below).

4. You will enter into this contract with the University even if your fees are paid by a third party on your behalf.

5. Your enrolment and your continued attendance on your programme are conditional upon you providing true, genuine, accurate and complete information (ie not omitting information you have been asked to provide) in your application form and on you meeting any academic conditions of your offer.

6. You must be 18 years of age or older to use the Platform. By visiting the Platform or accepting these Terms and Conditions, you confirm that you are either 18 years of age or older, and can enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in these Terms and Conditions and in the Oxford Saïd Online Privacy Policy.

7. By using the Platform, you represent to us that you can form legally binding contracts under the laws of England and Wales. The Platform may be used in various countries. However, if you are using the Platform outside of the United Kingdom, you are responsible for ensuring that your use of the Platform complies with applicable law and we make no warranty that any use of the Platform is permitted in your country.

University Statutes, Regulations and Policies

8. By paying your fees you agree to comply with the University’s Statutes and

Regulations as amended from time to time and with the Statements and Codes of Policy, Practice and Procedure which are made under them. They include:

  • a. The University’s Code of Discipline;
  • b. Other regulations concerning your studies, conduct and behaviour including regulations relating to harassment, the use of IT facilities, health and safety and legislative requirements such as data protection; and
  • c. The policies and guidance of Oxford Saïd Online, the Department and the University as amended from time to time which contain the key Departmental and University policies which you need to be aware of and comply with.

9. You may be removed or suspended from the programme if the University considers that you are in breach of any of these Terms and Conditions including the Code of Discipline.

10. You agree that the University may review any of your content posted on the Platform and delete or remove any of your content for any reason, including where the University reasonably determines that it is offensive or illegal, violates these Terms and Conditions, or may violate the rights of, harm, or threaten the safety of others.

11. You agree that any breaches by you of either these Terms and Conditions or any of the University’s policies or guidance may be dealt with under the University’s disciplinary procedure.

Your responsibilities

12. It is your responsibility:

  • a. To act as a responsible member of the University’s community, including treating other members of the community and the public with courtesy and respect; and
  • b. To follow good academic practice, including following the University’s policies and guidance on conduct during assessments, plagiarism, and conflicts of interest.

13. You agree that the University retains all ownership, rights, title, and interest to and in teaching materials presented within your programme ('Oxford Saïd Online Materials') and in the Platform.

14. You confirm you will not copy, modify, publish, transmit, distribute, publicly perform, publicly display, reverse engineer, create derivative works of, sell, endeavour to ascertain any source code used in connection with, or otherwise exploit any Oxford Saïd Online Materials (including but not limited to Oxford Saïd Online Materials that you download), excluding information that is in the public domain or has been licensed to you.

Fees and payment

15. Details of the fees and charges you will have to pay are set out on the programme web page.

16. You (or a third party paying fees on your behalf) may pay your fees and other Charges through the platform provided within the online enrolment process.

17. It is your responsibility to ensure that the University's programme fees and all other charges relating to the programme (some of which may be subject to a separate agreement) are paid by the deadline notified. You are responsible for any non-payment even if your fees are being paid by a third party. Please click here to read our non-payment of fees policy.

18. The University reserves the right to refuse you admission to your programme if all fees and other charges have not been paid before the programme starts.

19. We provide payment options allowing for payment in multiple currencies. You may need to pay any currency conversion costs or other charges incurred in making the payment or in processing a refund.

Cancellations and refunds – within 14 days

20. You have the right to cancel your contract at any time within 14 days of its

commencement (ie when you pay your fees, see clause 3 above). You will receive a full refund of any payments you have made. If you access the Oxford Saïd Online Materials, you acknowledge that your right to cancel will be lost and you will not receive any refund of the fees. You will not be entitled to a refund of any fees other than those relating to the cancellation of your contract.

21. If you choose a programme that is due to commence within 14 days of purchase and then wish to cancel after your programme has started, you will be required to pay for any part of your programme which has already taken place and for any Oxford Saïd Online Materials, services, or sundry items which have been provided to you or purchased on your behalf.

22. To cancel, please inform us in writing by emailing the programme administrator at oxfordsuccess@sbs.ox.ac.uk.

Please write the name of your programme in the subject-line of your email.

23. If you cancel your place on a programme at any time after expiry of the 14-day period you will not be entitled to a refund, except in exceptional circumstances, at the discretion of the University. If a refund is made an administration fee may be charged.

24. In exceptional circumstances and at the sole discretion of the University, you may be able to transfer your enrolment to a different Oxford Saïd Online programme subject to any administration fees. Programme fees already paid can be transferred to the new programme, and any outstanding balance must be paid in full before the place can be confirmed. No refund will be given if the new programme costs less than the original programme.

To ask to transfer, please write to the programme administrator at oxfordsuccess@sbs.ox.ac.uk.

Please write the name of your programme in the subject-line of your email. You should include all the relevant details including your name, and the name of any programme you wish to transfer to.

Cancellation by us

25. Where there are good reasons to do so the University may cancel your programme by giving you notice in writing at any time. The University will endeavour to offer a transfer to another programme if practical and acceptable to you, subject to payment or refund of any difference in the purchase price, but if no acceptable alternative can be offered it will refund all fees paid by you.

26. The University’s liability when it cancels a programme will be limited to a refund of any fees or charges paid for the cancelled programme. For partial cancellation of a course, such refunds will be made on a proportionate basis.

Changes to programmes – general provisions

27. The University will seek to deliver each programme in accordance with the description set out on your programme web page.

28. However, there may be situations in which it is desirable or necessary for the University to make changes in programme provision, either before or after enrolment. The University therefore reserves the right to:

  1. make reasonable changes to the timetable, location or academic staff
  2. specified for a programme; and
  3. make reasonable changes to the content and syllabus of a programme.

29. In exceptional circumstances we may need to suspend, discontinue or combine programmes. This may be because of academic changes within subject areas, a pandemic, epidemic or local health emergency, or as a result of low student numbers on a programme.


30. You agree to indemnify, defend and hold harmless the University, Oxford Saïd Online, and its respective officers, directors, employees, agents, and affiliates from and against all legal claims arising from your inappropriate use of the Platform or the Oxford Saïd Online Materials or your violation of any of these Terms and Conditions. Your indemnification obligation to Oxford Saïd Online shall survive these Terms and Conditions and your use of the Platform.

Changes as a result of a pandemic, epidemic or local health emergency

31. Where a pandemic, epidemic or local health emergency necessitating measures to reduce risk of infection or illness arises or has already arisen, the University may make reasonable changes to comply with government or local authority regulations or guidance, and/or its own health and safety advice and/or to ensure the health and safety of staff, students and third parties and/or to respond to consequential staffing or resource constraints. The University will inform you if it makes such changes.

32. The University will make reasonable efforts to ensure, when making changes under clause 31, that the key learning outcomes of each programme will still be provided, though delivered by alternative means. The University will also provide key University services by alternative means if reasonably possible, including assessment (where applicable), although in some circumstances it may be necessary to terminate the programme.

33. Subject to clauses 31 and 32, no refunds, discounts, damages or waivers of programme fees or other charges will be payable to you where changes or delays have resulted from, been caused by, or are in relation to a pandemic, epidemic or local health emergency necessitating measures to reduce risk of infection or illness. The University will also not be liable for any consequential losses or expenses you may incur (e.g. travel or accommodation costs) as a result of any such pandemic, epidemic or health emergency measures.

Events beyond the University’s control

34. The University will not be in breach of its obligations under its contract with you, nor liable to you for any loss caused to you under its contract with you which results from events which are beyond the University’s reasonable control, such as: a pandemic, an epidemic or a local health emergency necessitating measures to reduce risk of infection or illness; industrial action; acts of God; acts of terrorism; government order or law; action by any governmental authority; the unanticipated departure or absence of key members of University staff; or failure or delay by third party suppliers and subcontractors.

In such circumstances the University will take reasonable steps to mitigate the impact on you and to restore teaching and services.

Discount vouchers

35. Vouchers cannot be used in conjunction with any other offer, and only one voucher can be used per programme or event.

Personal data

36. The University will collect and use information about you in accordance with the principles set out in the Oxford Saïd Online Privacy Policy on the University website. This includes ensuring that your data will only be used in a way which is fair, lawful and secure.

Complaints procedure

37. If you have a complaint you should submit your complaint to oxfordsuccess@sbs.ox.ac.uk.


38. Your contract with the University and access to the Platform will terminate or expire (as applicable) with immediate effect in the following circumstances:

  • a. When you finish your programme or if you cancel or withdraw from your programme and so cease to be a current student;
  • b. If the University exercises its right to cancel or discontinue your programme under clauses 25, 26, 29 and/or 32 above;
  • c. If you cease to be a current student as a result of a University or Department procedure such as a disciplinary procedure; or
  • d. If you fail to comply with clauses 5, 6, 8 or 9 above.

Consequences of termination

39. On termination or expiry of these Terms and Conditions, you will be entitled to keep all Oxford Saïd Online Materials supplied to you for your own personal use.

40. The following terms will survive termination of your contract with the University for any reason:

  • a. Terms relating to personal data as described at clause 36 above;
  • b. Terms relating to University procedures to the extent that they relate to events that occurred prior to termination including the complaints procedure, the disciplinary procedure, the harassment procedure and/or the academic integrity in research procedure; and
  • c. The term relating to the indemnification at clause 30 above.

Entire agreement

41. These Terms and Conditions constitute the entire agreement between you and the University and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings, whether written or oral, relating to the subject matter of these Terms and Conditions.


42. Your contract with the University and any dispute arising from it (including non-contractual disputes) shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.