Senior Client Engagement Manager

Grade 8: £41,526 - £49,553 (with discretionary range to £54,131) pa

Permanent

This role is open to applicants from Executive Education, Saïd Business School only. 

As a Senior Client Engagement Manager you will play a key role in building and maintaining client relationships at an operational level, with support from the Client Directors. The Senior Client Engagement Manager will report to the Client Operations Director, Custom Executive Education.

You will have responsibility for leading a project team and managing and coordinating planning to delivery for clients’ engagements. This includes: creation and management of the project plan, planning key stakeholder meetings, management oversight of all logistics, implementation, management and tracking of all budgets and oversight of programme delivery planning. You will ensure that contracts are in place with your clients and raise Purchase Orders/Work Orders against agreed budgets; you will take primary responsibility for ensuring expenditure is within budget and that the School’s interests are protected.

Every programme is subjected to formal evaluation by the individual participants and the client organisation. Client satisfaction is a crucial element in the published rankings on which the School’s reputation depends and is a top priority for the post holder.

As the Senior Client Engagement Manager, you will have line management responsibility for a number of Client Engagement Managers. This will require you to oversee and manage their development, training and Personal Development Review (PDR) process. You will also work closely with the Client Operations Director on tasks related to the development of engagement management processes, procedures and ways of working. You will also interface closely with members of the Custom and Programme Services team to ensure cross-team collaboration and effective working practices.

To be considered for interview you must be able to demonstrate; extensive experience of project management within a high performance customer service role, experience of managing budgets, a solutions based approach, client relationship management experience, line management experience within a project environment and matrix structure and an organised structured approach to work and the ability to work under pressure without direct supervision.

Please send a CV and covering letter to vacancies@sbs.ox.ac.uk.

This role closes on at 12 noon on 16 September 2019.