Workshop - 18-19 May 2006
Services (including business services, financial services, retailing, and healthcare) now constitute over 70 per cent of many economies, and are increasingly part of the global economy. Grand Challenges in Services is a forum designed to engage academic researchers, business managers, and policy makers in a debate on issues arising from services. A workshop took place at Saïd Business School, University of Oxford, on 18th to 19th May 2006, in order to identify what universities, companies and governments can do to create value and wealth from services.
Sponsored by the Advanced Institute of Management Research.
Programme
Click here to download the agenda.
Workshop presentations
Introductory Talk - Mari Sako
Comment on Nasscom: Globalization of Services – Facilitators and Barriers - Rafiq Dossani
Globalization of IT Services: Practical and Conceptual Challenges - TCS Perspective
On the relation of Goods and Services….. Services Sciences, Management and Engineering - Paul Maglio
Economic Management Challenges in Services - Tony Clayton
Services Science: An Open Innovation perspective on studying innovation in services - Henry Chesbrough
Design Approaches to designing services - Lucy Kimbell
Background papers
Innovation in Services
Services vs Products
Globalisation of Services
Participants
Click here to download the list of participants.
Additional materials
Globalisation and National Statistics
Service Innovation - Aiming to Win
Improvements to timely measures of service sector output
Outsourcing and Offshoring: Key Trends and Issues
Origins and growth of the software industry in India
Services Science: A Research Manifesto
Proceedings of the GCS Workshop – Final Report