Essay Archive
Edited by Lucy Kimbell and Victor P. Seidel, collected in this innovative and highly illustrated volume are findings from the designing for services project. Particular focus is on the practices of an emerging discipline of service design grounded in the arts and humanities. Three case studies in which service design companies worked with science and technology-based enterprises are discussed, from a range of academic perspectives.
Download the complete publication or choose a specific essay from the selection below:
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Designing for Services - Multidisciplinary Perspectives: Proceedings from the Exploratory Project on Designing for Services in Science and Technology-based Enterprises, Saïd Business School (2008)
Edited by Lucy Kimbell and Victor P. Seidel[1.4mb]
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[57k]
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Introduction
Lucy Kimbell and Victor P. Seidel[246k]
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Service design: time to bring in the professionals?
Bruce Tether[77k]
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Services innovation and operations: learning from services marketing
Antti Ainamo[112k]
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Designing high-technology services, or not: a bittersweet tale of love and loss
Steve New[148k]
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Service design modularity and technological innovation
Victor P. Seidel[100k]
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Design research method - cultural probes
Lucy Kimbell[220k]
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Experimental service design and innovation
Chris Voss and Leonieke Zomerdijk[109k]
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Designing for services: design thinking and operations management - converging or parallel worlds?
Kate Blackmon[134k]
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Reflections on the designing for services project
Anna White[105k]
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Designing for services - a vocabulary
[110k]
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Designing value-creating systems
Rafael Ramirez and Ulf Mannervick[93k]
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They know it in their gut
Ben Reason[202k]
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A perspective on design theory and service design practice
Robert Young[135k]
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Visualization and the design of services
Jennifer Whyte[160k]
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Designing for services: videos as research outputs
Lucy Kimbell[137k]
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Service design: a 21st century interdiscipline?
Lucy Kimbell[217k]
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[86k]
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[59k]
